My story starts on Tuesday 8th December 2009.
Whilst ordering the Harry Hill DVD on Amazon I noticed that there was a related website to purchase Harry Hills knitted character. I subsequently went through this site via Amazon to find to my delight that I too could own a knitted character.
The company that were selling them were BMG Burp, Warwick Hall Heath, Cardiff, CF14 3NR
So I made my purchase and eagerly awaited delivery.
After mentioning to my work colleagues that I had purchased a knitted character one of them decided to have a look at the website and she too placed an order on the 10th of December 2009.
Now this being the last day for ordering before Christmas after placing her order she emailed BMG Burp to confirm that it would arrive in time.
She received a reply from ‘Sally’ confirming that she would definitely receive the knitted character for Christmas. On hearing this I too was confident that my order would be fulfilled.
On Monday 21st of December my colleague again emailed BMG burp to clarify that her knitted character had or was being sent out in time for Christmas. She again received an email from ‘Sally’ confirming that her order had indeed been dispatched.
At this point I was still in ignorant bliss eagerly anticipating the arrival of my knitted character. Not dreaming that anything was amiss as I had used a sponsored link from the Amazon website of which I frequently use. My only concern was that my husband was now at home for the holidays and that he may well inadvertently open the parcel containing the knitted character, so spoiling his surprise.
Christmas Eve and on returning home that morning to find that the postman had been and gone. You can imagine my utter disappointment that no knitted character had been delivered.
Luckily for me (and my husband) I had got other Christmas gifts to give and was not relying on this being his only present, but an extra surprise.
Over the Christmas period I went onto Amazon to access the BMG Burp website but found to my horror that the sponsored link was not there. At this point I concluded that I had been scammed and was annoyed that if I had been I had also got a work colleague involved.
On starting back to work on Monday 27th December 2009 I expressed my concerns to my work colleague who told me that she too had gone on to their website directly but it had been closed for maintenance over the Christmas period. The site was expected to be up and running that afternoon.
That day My colleague after finishing work and checking her mail again emailed ‘Sally’ at BMG Burp expressing her disappointment that her knitted character had not turned up in time for Christmas.
She again received an email from ‘Sally’ saying it had been sent out and that a second character was being sent out by next day delivery and that she would also be refunded her original cost.
On Tuesday 28th December I emailed BMG expressing my disappointment at the non delivery of my character and was assured in an email from 'Sally’ that my knitted character would be delivered by next day delivery and that she was sorry that my original order went astray. At this point I also emailed Amazon as I felt they should take some responsibility as they have a sponsored link from their website (of which they make money).
New Years Eve came and went and still no knitted character. Another email was sent to BMG which received the standard response.
After searching the internet it appears that I am not the only person who has been taken in by this website and there may well be many other who are awaiting their knitted characters.
Many people may feel that this is rather pathetic worrying about whether a knitted character arrives in time for Christmas but when I make a purchase via a sponsored link from a large corporate company like Amazon I expect that order to be fulfilled.
Having been on the Money Expert Forum I now realise that I am not the only person to be taken in by this company.
The questions then have to be asked.
Is BMG Burp a legitimate company? Is this a scam? Or some Welsh cottage industry that has got in over its head and been overwhelmed by the number of orders placed. Does ‘Sally’ exist? and is my knitted character still a ball of wool? And will we ever learn the truth?
You may also be one of those awaiting a knitted character if so email us your story at whereismyknittedcharacter@googlemail.com and we will publish it on this blog.
On the other hand if you are the lucky recipient of a knitted character please tell us your story and send a photo to show us that he really does exist.
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